Customer Claim Management

SpeciCRM is a complete and intelligent solution to handle a large volume of customers claims and inquiries within an intuitive interface. This solution is featured to optimize your customer service process and assist your commercial agents with automated processes.


    • Input / Output channels: Phone, call back request, letter, email, website form, chat, chatbot
    • Efficient and customized workflow distribution
    • Automated classification of claims
    • Client answering facility: automated reply based on content recognition
    • Knowledge base, standardized answers, best practices, Thesaurus
    • Mass answering
    • Dashboards with activity overview
    • To do list by collaborator
    • Statistic and KPI module
    • Integration in your website
    • FAQ

Start Your Project with Us

Whatever your goal or project size, we will help you. Your satisfaction is our priority.

One of the best ways to learn about a company is not what it says about itself, but what its clients say about it. And it's no different at SpeciTec, the long-term relationships we build with our clients mean everything to us.

Franck Oliger

CEO of SpeciTec

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